Jet Airways new 777

Early yesterday morning I flew Jet Airways first class from Mumbai to London, which was a nine hour flight departing at around 2AM and arriving at around 6AM. In this post I’ll share my initial impressions, and then of course I’ll have a full trip report soon.

Jet Airways’ 777-300ER first class cabin consists of a total of eight fully enclosed suites, spread across two rows in a 1-2-1 configuration. It’s funny that this was my first time flying Jet Airways first class, even though I’ve flown on this plane on three other airlines — Turkish, Thai, and Etihad. That’s because over the years Jet Airways has leased their 777s out to other airlines, so I had the chance to fly them during those times.

In terms of entertainment, there was an extensive entertainment selection that was better than I was expecting, with dozens of TV shows and movies. I didn’t end up watching anything as I slept most of the flight, but the selection was pretty good. Unfortunately Jet Airways doesn’t have wifi, though.

Given that this was a very late night flight, there was a light supper after takeoff, and then breakfast before landing. Supper began with a minestrone soup, which was tasty. Also, check out that presentation!

Jet Airways even has great champagne — they serve Bollinger La Grande Annee 2002.

There was a proper turndown service, so I managed to get a solid five hours of sleep. There was a mattress sheet, two pillows, and a blanket. While the mattress sheet wasn’t too thick, I didn’t mind, since the seat has great padding to begin with.

However, what impressed me most about the flight was the service. Dolly, James, and Renita couldn’t have been friendlier or more polished. Sometimes you get friendly and well intentioned service, but it falls short in terms of execution. That wasn’t the case here.

I was so impressed by the attention to detail in their service. From the way they placed everything on the table, to how proactive they were (“when I wake you up, would you like me to have a beverage ready for you?”), to their genuine friendliness, they were rockstars.

There are only two airlines in India with a first class product, with the other being Air India. I flew Air India last year in first class from London to Delhi to San Francisco, and the product was sad but well intentioned.

Jet Airways is in a completely different league. While both airlines have food that tastes good (though I’m biased because I love Indian food), the presentation and service execution on Jet Airways is on a completely different level.

Kudos Jet Airways… I wasn’t expecting this. What a pleasant surprise.

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